Question 1

How do I place an order?

Accepted Answer

Browse our catalog, tap Order on any product (or add multiple to cart), and you'll be taken straight to WhatsApp where we'll confirm availability, payment and delivery.

Question 2

Does the price cover shipping?

Accepted Answer

All product prices cover international shipping from China and clearance into Kenya. Local delivery — Pickup Mtaani or doorstep — is selected and calculated at checkout based on your chosen area.

Question 3

How long does delivery take?

Accepted Answer

In-stock items typically arrive within 2–5 business days inside Nairobi. Pre-order items ship from China and take 14–21 days depending on the category and season.

Question 4

Where do you deliver?

Accepted Answer

We deliver countrywide across Kenya. Nairobi gets same-day or next-day hand delivery; other towns are served via G4S, Easy Coach, or any courier of your choice.

Question 5

How do I pay?

Accepted Answer

We accept M-PESA Till and Send Money. Payment instructions are confirmed on WhatsApp before your order is dispatched.

Question 6

What if the item I receive is faulty or wrong?

Accepted Answer

Contact us on WhatsApp within 24 hours of delivery with a photo. We'll replace the item or refund you in full.

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